Soraya ELISE Lumene Festive Edits'25 - Z-1475

At Zaish, we strive to deliver a smooth and reliable shopping experience. Please review our shipping policy carefully before placing your order.

Important Shipping Notice – Saudi Arabia

Effective January 1st, 2026, all shipments to Saudi Arabia (even a single item) must include an official national address document issued via Absher/SPL (Saudi Post).

Important Notice for USA Customers

For most orders shipped to the USA, all applicable import duties and customs clearance charges are handled before dispatch, so customers typically do not need to pay any additional fees upon delivery.

While we strive to ensure a smooth delivery experience, customs authorities may occasionally apply additional inspections or charges in exceptional cases. Any such decisions are made solely by U.S. Customs and are beyond our control.

Our stitching and shipping unit is based in Pakistan, and all international orders are dispatched directly from our warehouse in Pakistan.

Delivery Timeframes

Estimated delivery times vary depending on the destination country and whether you choose an unstitched or stitched outfit.

• USA & Canada
  Unstitched Dresses: 12–15 business days
  Stitched Dresses: 16–20 business days
• United Arab Emirates (UAE)
  Unstitched Dresses: 3–5 business days
  Stitched Dresses: 8–10 business days
• United Kingdom (UK)
  Unstitched Dresses: 6–10 business days
  Stitched Dresses: 12–15 business days
• Saudi Arabia
  Unstitched Dresses: 10–12 business days
  Stitched Dresses: 14–18 business days

Note: Delivery times are estimates from the order date. Business days exclude weekends and public holidays.

Country-Specific Information

• United Arab Emirates (UAE): Customers are responsible for paying any applicable VAT or other government charges required at the time of delivery.
• Canada: Customers are responsible for paying any applicable customs duties, import taxes, and brokerage fees required by Canadian Customs at the time of delivery.

Delivery Delays & Customs Clearance

All delivery timeframes are estimates and may vary depending on customs clearance, local courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Zaish is not responsible for delays caused by customs inspections, customs holds, natural disasters, strikes, courier delays, or global shipping disruptions.

Customers are required to accept delivery once the parcel arrives. Refusal to accept delivery or failure to receive the parcel may result in the loss of eligibility for a refund or replacement.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the destination and order size.

Return & Refund Policy

Return Address:
Royal Homes, Civil Lines Quarters, Fatima Jinnah Road, Karachi 75000, Pakistan

• Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
• Any return or exchange request must be submitted within the timeframe specified in our Return & Refund Policy.
• Products must be unused, unworn, and returned in their original packaging with all tags attached.
• Items returned without prior approval may not be accepted.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your shipment until it is delivered.

Additional Information

Zaish reserves the right to cancel or delay an order due to stock unavailability, payment verification, shipping restrictions, or other unforeseen circumstances. If this occurs, we will notify you promptly via email.

Need Help?

If you have any questions regarding shipping or your order, please contact us:

WhatsApp: +1 (708) 685-5125
Email: team@zaish.store

Thank you for shopping with Zaish. We appreciate your trust and look forward to serving you.

By placing an order, you acknowledge and agree to the above shipping terms and estimated delivery timeframes.

Return, Exchange & Refund Policy

At Zaish, customer satisfaction is important to us. Please review our Return, Exchange & Refund Policy carefully before placing your order.

Return & Exchange Eligibility

• Returns are accepted within 7 days of receiving your order.
• For defective, incorrect, or size-related issues, you must notify us on the same day the parcel is delivered.
• Requests submitted after the applicable timeframe may not be eligible for a return, exchange, or refund.

Product Details and Limitations

• Length or fit-related concerns are not eligible for return or exchange, as product measurements are clearly provided on each product page.
• Returns or exchanges due to a change of mind are not accepted. Please review the size chart and product details carefully before placing your order.
• Sale items are not eligible for return, exchange, or refund.
• Exchanges are limited to:
  • Manufacturing defects
  • Wrong items shipped
  • Size errors

  Product Return Conditions

  • Returned items must be unused, unwashed, unworn, and in their original packaging with all tags attached.
  • Pricing labels must be intact, and the item must be in new condition.
  • Return shipping costs must be borne by the customer.
  • Returns should be sent to the following address:
    
    Royal Homes, Civil Lines Quarters, Fatima Jinnah Road, Karachi 75000, Pakistan
  • Exchanges are subject to stock availability, and any additional costs must be covered by the customer.

  Product Information & Variations

  Please refer to the Product Description section on each product page for important information regarding color variations, product images, embellishments, accessories, fabric details, and other product-specific notes.

  By placing an order, you acknowledge that you have reviewed the product description and understand that slight variations may occur due to lighting, screen settings, fabric availability, and the handmade nature of certain products.

  Refund Policy

  Refunds are issued only under the following circumstances:

  • Stock unavailable after order placement
  • Verified defective product
  • Other cases approved by Zaish after review

  Refund Timeline

  • Approved refunds will be credited to the original payment method within 7–10 business days after the returned item has been received and inspected.
  • Depending on your bank or payment provider, it may take up to two billing cycles for the credit to reflect.

  Non-Refundable Charges

  • Shipping & Handling: A flat deduction of $15 per suit will apply to all approved refunds.
  • Taxes & Government Charges: Any applicable taxes, customs duties, VAT, or government fees paid during the order process are non-refundable.
  • Free Shipping Orders: For orders shipped under a Free Shipping promotion, the actual shipping cost incurred by Zaish will be deducted from the refund amount.

  Order Cancellations Policy

  • Once an order is placed, the customer has a maximum of 8 hours to request cancellation.
  • If a customer contacts us immediately after placing the order (for example, if the order was placed by mistake or for any other reason), a $15 cancellation fee will be applied.
  • If the cancellation request is not made within this timeframe, the order will be processed and cannot be canceled.
  • In such cases, no refund will be issued.

  Zaish reserves the right to cancel any order under the following circumstances:

  • Stock Unavailability
  • Payment Decline
  • Pricing Errors
  • Fraudulent Transactions (as flagged by the payment processor)

  Important Guidelines

  • Declarations of faulty items must be made within 8 hours of receiving the parcel.
  • The Zaish team monitors return activity for abuse and reserves the right to limit returns or exchanges.

  Contact Information

  Phone: +1 708 685 5125

  Email: team@zaish.store

  We appreciate your understanding and cooperation.

  By completing your purchase, you confirm that you have read, understood, and accepted this Return & Refund Policy.