Frequently Asked Questions

1. Do you ship internationally?

Yes! We currently ship to the USA, UAE, Saudi Arabia, Canada, and the UK.

2. How long does shipping take?

Estimated delivery times vary depending on the destination country and whether you order an Unstitched or Stitched outfit.

USA & Canada

  • Unstitched: 12–15 Business Days
  • Stitched: 16–20 Business Days

United Arab Emirates (UAE)

  • Unstitched: 3–5 Business Days
  • Stitched: 8–10 Business Days

United Kingdom (UK)

  • Unstitched: 6–10 Business Days
  • Stitched: 12–15 Business Days

Saudi Arabia

  • Unstitched: 10–12 Business Days
  • Stitched: 14–18 Business Days

Custom Stitching

  • Custom-stitched orders generally require 22–28 Business Days, depending on the requested alterations.

Please Note:

  • Delivery estimates begin from the order date.
  • Business days are Monday through Friday and exclude weekends and public holidays.
  • Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

3. Do you offer Express Shipping?

Yes. Express Shipping is available for an additional charge.

Please contact us before placing your order so we can confirm the delivery time and shipping cost.

4. Do you offer free shipping?

Yes!

We offer FREE shipping across the UAE on all orders.

For customers in other countries, we offer FREE shipping on orders over $199.

Orders below $199 are charged according to the destination at checkout.

5. Can I pay Cash on Delivery (COD)?

No.

We currently accept prepaid orders only.

6. Can I customize my dress?

Yes.

Most stitched dresses can be customized. If you require any changes, please contact us before placing your order.

7. Can I order unstitched or stitched?

Yes.

Most products are available in both Unstitched and Stitched options.

8. How can I track my order?

Once your order has been shipped, you'll receive a tracking number via email.

9. Do you accept returns or exchanges?

Yes.

Please refer to our Return & Refund Policy for complete details.

10. Can I cancel my order?

Orders may be cancelled within 8 hours of placing the order.

Approved cancellations are subject to a $15 cancellation fee plus the payment gateway transaction fee.

11. Do you have retail stores?

No.

Zaish is an online-only store.

12. How can I contact customer service?

Email us at:

support@zaish.store

Our support team responds within one business day.

13. Do you offer wholesale or bulk orders?

Yes.

Please contact us with the product details, quantity, and destination country for a custom quotation.

14. Are customs duties included?

Customs duties and import regulations vary by country.

If any customs charges apply in your country, they are the customer's responsibility unless stated otherwise during checkout.

15. How do I choose the correct size?

Please refer to our Size Chart available on each product page.

If you need assistance, our customer support team will be happy to help you choose the right size.

16. What payment methods do you accept?

We accept secure online payments through major debit and credit cards supported at checkout.