Festive Embroidered Velvet Formal VF-2037 - Z-1000

Zaish Shipping Policy

At Zaish, we aim to deliver a seamless shopping experience for our customers. Please review our shipping policy to understand the details of our delivery process.

Shipping Location

All orders are shipped from our warehouse in Pakistan. While our products are crafted locally, our primary market is the United States.

Delivery Timeframes

• Unstitched Dresses: Delivered within 6-8 business days from the date of order.
• Stitched Dresses: Delivered within 14-16 business days from the date of order.
• Customize Stitching: Delivered within 19-22 business days from the date of order.

Please note that delivery timelines are approximate and may vary slightly due to unforeseen delays in customs, logistics, or other factors.

Shipping Charges

• Shipping charges for orders will be calculated and displayed at checkout based on the destination and order size.

Returns and Return Shipping

• Return Address:
  1130 Buttonwood Drive, Westmont, Illinois 60559, United States.
• Return shipping costs are the responsibility of the customer.

Customs and Duties

• For international shipments, customs or import duties may apply depending on the destination country's regulations. These charges are the responsibility of the customer and will not be covered by Zaish.

Order Tracking

• Once your order is dispatched, you will receive a tracking number to monitor the delivery progress.

Additional Information

• Zaish reserves the right to cancel or delay shipments due to unforeseen circumstances or stock unavailability.
• For any questions or concerns regarding shipping, please contact our customer service team:
  • Phone: +1 773 706 2073
  • Email: team@zaish.store

We appreciate your trust in Zaish and look forward to serving you.

7-Day Exchange or Refund Policy

• Products can be returned within 7 days of receipt. Requests made after this period will not be eligible for exchange or refund.
• For defective items or to initiate an exchange, complaints must be registered on the same day the product is received. Requests made after this period will not be considered.
• If you receive a defective product, return it immediately.

Product Details and Limitations

• Length or sizing complaints will not be entertained as product dimensions (width and length) are clearly stated on the product page.
• "Change of Mind" requests are not acceptable. Ensure you verify sizes before placing an order. Zaish will not be responsible for size-related issues.
• Sale items are not eligible for exchange or return.
• Exchanges are limited to:
  • Manufacturing defects
  • Wrong items shipped
  • Size errors

Product Return Conditions

• Returned items must:
  • Be in saleable condition, in their original packaging, and include the receipt.
  • Retain their pricing labels and be in new condition.
• Return shipping costs must be borne by the customer.
• Returns should be sent to the following address:
  1130 Buttonwood Drive, Westmont, Illinois 60559, United States.
• Exchanges are subject to stock availability, and any additional costs must be covered by the customer.

Product-Specific Notes

• Product colors may vary slightly due to photographic lighting or monitor settings.
• Additional fabrics or patches included during shoots are mentioned in the product description. If not explicitly stated, they are not part of the product and cannot be grounds for exchange.

Refund Policy

• Refunds are only processed for:
  • Stock unavailability
  • Defective products
• Refunds will be credited to the original payment method within 7-10 days of receiving the returned item. Depending on your bank, it may take up to two billing cycles for the credit to reflect.
• Shipping and handling costs are non-refundable.

Order Cancellations

• Zaish reserves the right to cancel orders due to:
  • Stock unavailability
  • Payment declines by the authorized institution
  • Pricing errors
• Online payments undergo fraud checks by our payment processor. Orders flagged as "fraud failed" will be automatically canceled.

Important Guidelines

• Declarations of faulty items must be made within 1-8 hours of receiving the parcel.
• The Zaish team monitors return activity for abuse and reserves the right to limit returns or exchanges.

Contact Information
For further assistance, contact our customer service team:

• Phone: +1 773 706 2073
• Email: team@zaish.store

We appreciate your understanding and cooperation.